Last updated: September 2026
 

Your privacy matters to me. This notice explains how I collect, use, store and protect your personal data when you visit UN/complicate, contact me, enquire about or book a service, or participate in a session.
 

UN/complicate is operated by me, Joanne Lim, as an independent practitioner in Singapore. Personal data is handled in accordance with Singapore's Personal Data Protection Act 2012 (PDPA).
 

What information I collect

Depending on how you interact with me, I may collect information such as:

• your name and contact details, including your email address and telephone number

• information you provide when making an enquiry or arranging a session

• information relating to sessions you book or attend

• communications between us

• payment and transaction information

• information you voluntarily provide through forms or questionnaires

• health information relevant to determining whether a breathwork practice may be appropriate for you

• information reasonably necessary for the safe facilitation of a breathwork session

• technical information that may be collected when you visit this website, such as information relating to your device, browser, website usage or cookies

I aim to collect only information that is reasonably necessary for the purposes described in this notice.

How I collect your information

I may collect personal data directly from you when you:

• contact me through UN/complicate or another communication channel

• complete a Google Form

• enquire about, arrange or book a session

• complete a pre-session health screening questionnaire

• communicate with me before or after a session

• make a payment

• otherwise voluntarily provide information to me
   

I currently use Google Forms to collect contact information and pre-session health-screening information.
 

This website is hosted using Wix. Wix and other technologies used by the website may also process certain technical information when you visit or interact with the site.
 

Why I collect and use your information

I may collect, use or disclose your personal data where appropriate to:

• respond to your enquiries

• communicate with you about my services

• arrange and manage sessions

• provide services you have requested

• communicate with you before and after a session

• process or administer payments and maintain transaction records

• conduct appropriate health and safety screening before breathwork sessions

• assess whether the breathwork practice I facilitate may be appropriate for you

• maintain records reasonably necessary in connection with the services I provide

• operate and maintain this website

• comply with applicable legal or regulatory requirements

• protect your safety and the safety, rights and legitimate interests of others where permitted by law

I will not use your personal data for purposes materially different from those communicated to you unless I have an appropriate basis to do so.

Health information

If you participate in Embodied Breathwork, I will ask you to complete a health-screening questionnaire before participating.
 

The questionnaire may ask for information about your health where it is relevant to determining whether the breathwork practice I facilitate may be appropriate for you. This information is collected for health and safety screening and the safe facilitation of your session. Please provide information that is accurate and relevant to the questions asked.

Health information provided for screening purposes will not be used for marketing.

If the information you provide indicates that the practice may not be appropriate for you, I may contact you to discuss this further, suggest an appropriate modification, ask you to obtain medical clearance where appropriate, or advise that you do not participate in the practice.
 

Google Forms and storage of your information

I use Google Forms and associated Google services to collect and manage information submitted through my forms, including contact details and health-screening information.
 

This means that personal data you submit may be processed or stored using Google's systems and may be processed outside Singapore.

I take reasonable steps to protect the personal data under my control, including restricting access to information collected through these services.
 

Where personal data is transferred outside Singapore, I will take reasonable steps to ensure that the transfer is handled in accordance with applicable requirements under the PDPA.
 

Consent

Where consent is required, I will inform you of the purposes for which your personal data is being collected, used or disclosed.
 

By voluntarily providing personal data for a stated purpose, you consent to its collection, use and disclosure for that purpose, subject to applicable law.
 

You may withdraw your consent to the continued collection, use or disclosure of your personal data by contacting me.
 

I will explain the likely consequences of withdrawing consent where relevant. Depending on the information concerned, withdrawing consent may mean that I am unable to provide or continue providing a particular service.
 

Who I may share your information with

I do not sell your personal data.
 

Where reasonably necessary, personal data may be processed by third-party service providers that I use to operate my practice and website, such as providers of:

• website hosting and functionality

• online forms and data storage

• email and communications

• payment processing

• scheduling and administrative services

• video conferencing, where a session is conducted online

I aim to limit the personal data made available to third parties to what is reasonably necessary for the relevant purpose.

Third-party providers may have their own privacy policies governing their independent collection and use of information.

Disclosure for safety or legal reasons
I generally treat information you share with me as confidential.

There may be exceptional circumstances in which I need to use or disclose personal information without your consent, including where this is necessary to respond to an emergency involving the life, health or safety of you or another person, or where disclosure is required or authorised by law.

Where appropriate, this may involve contacting emergency services, the police, a healthcare professional or your nominated emergency contact.

Where such disclosure is necessary, I will aim to disclose only the information reasonably required for the relevant purpose.

Online sessions

Where a session is conducted online, I may use third-party video-conferencing platforms such as Zoom or Google Meet. These services may process information such as your name, email address, device information and information necessary to connect you to the session.

Online sessions will not be recorded by me unless this has been discussed with you in advance and you have expressly agreed to the recording.

How long I keep your information

I will retain personal data only for as long as it is reasonably required for the purpose for which it was collected, or where continued retention is necessary for legal or business purposes.
 

When personal data is no longer required, I will take reasonable steps to delete it, anonymise it or otherwise remove the means by which it can be associated with you.
 

How I protect your information

I take reasonable precautions to protect personal data in my possession or control against unauthorised access, collection, use, disclosure, copying, modification, disposal, loss or similar risks.
 

This includes taking reasonable measures to restrict access to information collected through the online services I use.
 

However, no method of electronic transmission or storage can be guaranteed to be completely secure.
 

Accessing or correcting your information

You may contact me if you would like to request access to personal data I hold about you or ask me to correct personal data that is inaccurate or incomplete.
 

Access and correction requests will be handled in accordance with applicable requirements and exceptions under the PDPA.
 

Marketing communications

I will not use health information collected through my health-screening questionnaire for marketing.
 

If you separately choose to receive updates or marketing communications from UN/complicate, you may unsubscribe or ask me to stop sending them at any time.
 

Communications necessary for an enquiry, booking or service you have requested are separate from marketing communications.
 

Cookies and website information

The UN/complicate website may use cookies and similar technologies to enable website functionality and understand how the website is used.

Some of these technologies may be provided by Wix or other third-party services used by the website.
 

Where applicable, you can manage cookie preferences through the options provided on the website or through your browser settings.

Third-party websites and services

UN/complicate may contain links to third-party websites or services.

Those third parties are responsible for their own privacy practices. I encourage you to review their privacy notices where appropriate.

Questions about your personal data

UN/complicate is operated by me, Joanne Lim, as an independent practitioner.
 

If you have questions about how your personal data is collected, used, disclosed or stored, or would like to request access or correction or withdraw consent, please contact me at:

Joanne Lim
UN/complicate
Email: hello.joannelim@gmail.com

I will respond to privacy-related enquiries and requests within a reasonable period and in accordance with applicable requirements under the PDPA.
 

Changes to this Privacy Notice

I may update this Privacy Notice from time to time to reflect changes to my services, the technologies I use or applicable requirements.

The latest version will be published on this page with the date it was last updated.